Returns & Refund Policy

At napaJapan, we strive to ensure your snacks arrive in perfect condition; however, due to the perishable nature of food items, we can only accept returns for damaged or incorrect products. Please contact us within 7 days of delivery to initiate a claim for a replacement or store credit.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and clear photos of the damaged or incorrect items received.

• 2.
  Review Process

  Our team will review your claim within 48 hours to verify the issue and confirm eligibility for a refund or reshipment.

• 3.
  Approval & Instructions

  Once approved, you will receive instructions on whether the item needs to be returned or if a credit has been applied to your account.

• 4.
  Resolution

  Refunds are processed to your original payment method within 5-7 business days, or a replacement package will be dispatched immediately.